SUMMARY OF SKILLS

• Over 8 years experience producing and managing online applications.
• Effective leadership and project management of cross-departmental web-based initiatives.
• Proven expertise in user experience research and analysis.
• Strong skills in information architecture.

PROFESSIONAL EXPERIENCE

Graduate Student Researcher, September 2005 - May 2006
School of Information, UC Berkeley, CA

• Managed a team of five students to develop a UI design pattern library for UC Berkeley.
• Researched user interface design pattern collections and model-based user interface techniques.
• Developed a pattern library using participatory design techniques, personas, scenarios, lo-fi and hi-fi prototyping.
• Conducted usability analysis and user testing on patterns and library interfaces. See UI Pattern Library Project

Mobile User Interface Researcher Intern, Summer 2005
Macromedia, San Francisco, CA

• Conducted a comparative analysis of user interface components, screens and form factors for mobile phones from Asian and North American markets.
• Developed wireframes and screen flows to document the interaction flow and logical flow of each device.

• Worked with clients through all usability analysis project phases to improve the effectiveness of existing websites.
• Developed strategy for usability analysis based on needs assessment and client goals to determine appropriate usability tests.
• Conducted usability tests including heuristic evaluation, task analysis, card sorting, interviewing, and survey design for Educational Testing Services and Berkeley Art Museum/Pacific Film Archives websites.
• Analyzed usability testing results and developed reports. These reports will be used by the client to improve the usability of their website.

• Guided cross-functional teams to continually improve effectiveness of internal websites and web-based applications.
• Applied user-centered design methods to develop internal websites and assess existing ones to meet user and client needs. These methods include card sorting and task analysis.
• Established consistent design, user interaction, and implementation for 20+ internal web applications (project leader).
• Wrote style guide and usability guidelines for web applications team.
• Restructured the content elements of web applications to be object-oriented, reusable modules in JSP, replacing redundant code and static html pages (project leader).
• Conducted training for content management system in small groups and one-on-one.
• Advised Web Services team to develop and implement intranet strategy, including choosing a new platform.

Freelance Consultant, September 2001 – October 2003
Clients include Automatic Data Processing, Inc., PeopleSoft, Macromedia, and SecuraTrak (now Sapias).

• Provided services in Project Management, Teamsite template development, Web production, graphic design, graphic production, and information architecture.

Web Developer, November 1997- April 1999
Visa International/Visa USA, Foster City, CA

EDUCATION

UC Berkeley School of Information, Berkeley, CA
May 2006, Masters of Information Management & Systems

Cornell University, Ithaca, NY
May 1994, BA, psychology, Cum Laude

TECHNICAL EXPERIENCE

• Expertise in hand-coded HTML, CSS, Photoshop, Image Ready, Fireworks, HomeSite, Dreamweaver, MS Office, Visio, and MS Project.
• Proficient with CFML, Javascript, SQL, Illustrator, CVS, Perforce, Teamsite, Sharepoint, Webtrends, Eclipse, and Net Beans.
• Some knowledge of Java, JSP, XML, UNIX, SQL, FrontPage 2003, and SPSS statistical software.