Karine Sully

4 Beachside Court

Daly City, California 94015

teddy@wonderland.com

Home:650.775.7527                  Mobile:415.606.4195

Objective

Achallenging position in a friendly, flexible software development environmentwhere my technical, organizational, and leadership skills will contribute toelevating the quality and success of projects.

Summary of Capabilities

Technical Expertise

• Defect-tracking software: Test Track Pro, ClearDDTS, Mercury Interactives WinRunner, Bugzilla, Bugster, BugTraq+, Remedy, PR Tracker, FileMakerPro, and Vantive
• Source-control software: CVS, Visual SourceSafe
• Content management systems: Documentum, TeamSite
• Operating systems: Windows (NT/2000/XP), Mac (9/OSx), Solaris, Linux, various flavors of UNIX
• Browsers: Internet Explorer, Netscape, Safari, Opera, Mozilla, and Firefox
• Additional: HTML, XML, SQL, review and debugging of apache server error logs, load, performance, and stress testing. MS Office, Visio, MS Project, MS PowerPoint, and StarOffice/OPenOffice.

Managing Testing Process/ Performing Testing

• Experience in successfully coordinating and leading teams of testers.
• Possess hands-on testing capabilities with n-tier, database-driven ecommerce systems (both web and proprietary protocols).
• Extensive management capabilities in SQA of cross-platform client-server applications.
• Proficient at utilizing / customizing multi-user databases for monitoring test results and tracking follow-ups.
• Experience with Java-based application servers (i.e., JRun and BEA/Weblogic) utilized to run servlet- and JSP- driven websites.

Documentation andTraining

• Extensive expertise in writing project specifications, FAQ's, ReadMe documentation, and release notes, etc., for both beta tester and client populations.
• Knowledge of SQL.
• Proficient at writing and proofreading HTML files.
• Skilled in developing and writing documentation, and in writing / administering technical training.

Project Management

• Proven success in managing multiple projects simultaneously.
• Extensive expertise in software development life cycle gained through managing a variety of projects successfully producing, testing, and releasing software products and websites.
• Skilled at establishing project structure, timeline, communications, and operations.
• Ability to successfully manage projects requiring contact with customers and strategic partners.
• Experienced in creating, maintaining and managing a technical support department beginning at ground zero.
• Competent at managing ongoing relationships with outsourced agencies to ensure value added benefits.
• Proficient at supervising activities, day-to-day tasking, and mentoring medium to large project teams.

Employment History

RojoNetworks, Inc, QualityAssurance Manager, SF, CA 6/05 – present

• Responsible for test plan creation as well as testing all aspects of www.rojo.com
• Responsible for testing and trouble shooting the back end article aggregation applications
• Work with development team to implement and use of the bug tracker, release notes and standard software development process
• Work with customer service to manage incoming customer responses, track and respond to user generated issues
• Coordinating of beta testing for portions of www.rojo.com with external user base

NECSolutions America,Quality Assurance Lead, SF, CA (Contract) 1/04 – 5/05

Clients:

Wells Fargo Co, Quality Assurance Lead, San Francisco, CA- Site migration for internal portal.

Sun Microsystems, Quality Assurance Lead, Santa Clara, CA- Redesign of Corporate website, andtesting of internal test tool.

NEC Solutions VSD group- evaluate redesign of customer andordering handling for NEC’s Visual Solutions Division.

• Responsible for writing test plan, test approach, acceptance criteria, analyzing functional specifications, communicating risk.
• In charge of scoping project sizing with respect to overall project quality.
• Responsible for the day to day tasking of the QA teams, ranging in size from 2-8 people.
• Led test effort for redesign of Sun Corporate website and internal bug tracking tool.
• Performed hands on testing.
• Worked with development to insure timely delivery of product.
• Responsible for communicating readiness of project for go-live. As well as regular communication of defects, and weekly status reports, both internally and to the client.
• Led bug triage meetings, and communicated risks to all necessary parties.

SunMicrosystems,Quality Assurance Lead, Menlo Park, CA (Contract) 8/03-10/03

• Led team of testers responsible for the quality of a major redesign for two sites within the sun.com infrastructure.
• Coordinated daily review of open issues.
• Facilitated communication between business unit, and development.
• Managed project scope, upward communication of project status, as well as bug defect reports.

WellsFargo Co, QualityAssurance Lead, San Francisco, CA (Contract) 3/03-7/03

• Lead for team of 21 QA Engineers responsible for the code/content separation of over 4,000 pages of corporate website.
• Planned training documentation, strategy, resource needs and allocation for on time delivery of migrated pages.
• Responsible for the coordination of daily cross team bug reviews. As, well as feedback to the QA team relating to their bugs.

PeopleSoft, Website Migrator, Pleasanton, CA(Contract) 7/02-8/02

• Member of a 7 person team responsible for migrating Field Connection (sales) website from Lotus Notes to Teamsite (Interwoven).
• Verified data, created search links, managed data clean up activities.

CharlesRivers Consulting, Inc., Quality Assurance Engineer, SF, CA (Contract) 4/02-5/02

• Member of a two-person team responsible for testing all aspects of clickrewards.com for relaunch.
• Included testing, trouble shooting and advising upon readiness of web interface, java servlets and Microsoft SQL back end.

Wal-Mart.com, Quality Assurance Manager,Brisbane, CA (Contract) 4/01-10/01

• Member of Quality Assurance team tasked with improving QA process for company's online division.
• Increased QA efficacy by improving process and facilitating communication to enhance visibility and understanding of need for QA.
• Performed hands on testing, including writing test plan, for movie and music kiosk, to be placed in Wal-Mart stores.
• Created new / modified existing templates for test plans, test cases, test approach documentation.
• Reviewed engineering specifications.
• Mentored team leads on software development lifecycle, issue tracking & resolution, project management, resource allocation, overall project organization.

Netcentives,Inc., SanFrancisco, CA 3/99-4/01

SeniorQuality Assurance Manager:

• Led team of 21 quality assurance engineers possessing wide range of experience with various platforms.
• Successfully managed multiple concurrent projects, including developing / monitoring project timelines and assessing risk.
• Handled communication flow to QA Director, VP of Engineering, Chief Technical Officer, and Marketing Division through daily written status reports, weekly summaries and regular team meetings.
• Managed all aspects of relationship with outsourced quality assurance vendor, QA Partners. Responsible for assigning projects, tracking results and reporting of said results, scheduling and integration with the internal test cycle.
• Participated in requirements and design phases of multiple projects.

ProjectManager:

• Managed all phases of clickrewards.com website redesign project that included 6 different releases in a one-year timeframe.
• Facilitated communication between development, quality assurance, marketing, and management.
• Delivered content and updates to underlying technologies for both internal and external websites.
• Developed test plans for Netcentives core product as well as tested said product.
• Part of a 4-member team consistently recommending process improvements in the area of website/software development, including enhancing communication, documentation, and project management/tracking.

LivePictureInc., OEM QualityAssurance Manager, San Francisco, CA 9/97- 3/99

• Concurrently managed Quality Assurance and Build/Release teams responsible for performing industry-standard testing activities for localized versions of shrink-wrapped photo editing software.
• Managed relationship with outsourced agency for the processing and reporting related to user registrations.
• Managed quality control for localized and bundled versions of the LivePix software.
• In charge of Release and Shipping schedules for all bundled applications.
• Tracked relationships between released versions, platforms, bundles and strategic partners.
• Managed relationship with outsourced customer support call center, including training and escalation.

DimensionX, Quality Assurance Lead/ReleaseManager, SF, CA 11/96- 5/97

• Responsible for Quality Assurance and software release process for internet start up, creating 2D and 3D software, utilizing JAVA and VRML technologies.
• Designed and maintained bug tracker, performed builds, handled updates and maintained installer.
• Managed beta test program and related websites, resolved client issues.
• Maintained ReadMe and FAQ documentation for all Dimension X software.

IkonicInteractive,Technical Support Lead, San Francisco, CA 4/96- 11/96

• Created and managed Technical Support team for client/server Internet software.
• Selected integrated "call and defect" tracking software; managed customizations of chosen software suite, Vantive.
• Setup and coordinated launch of prerelease software, tracked customer feedback.
• Participated on team of 10 to design and develop cross-platform client/server software.
• Established release process for client-driven alpha testing.
• Participated in Quality Assurance activities during functional and acceptance testing.

Johnson-GraceCo., TechnicalSupport Rep, Newport Beach, CA 10/95- 3/96

• Provided customer technical support for multimedia products.
• Assisted customers in assembling graphics code for World Wide Web.
• Participated in training new hires.
• Designed and maintained database for tracking registered users.

BorlandInternational,Scotts Valley, CA                                       1/92-10/95

TechnicalLiaison:

• Selected third party vendors and managed ongoing relationships, including: contracts, performance monitoring, electronic data transfer policies, and training.
• Participated in developing, testing and creating documentation for custom databases.

SeniorCustomer Service Representative:

• Managed staff of 10 responsible for processing customer orders.
• Participated in testing activities, trained employees, wrote and coordinated documentation for the Educational Sales team.
• Monitored performance of large third party vendor responsible for meeting overflow-processing needs.

Education

Universityof California, Santa Cruz, CA Bachelor of Arts / Environmental Studies June 1992